Business Systems Integrations

AI Solutions Specialist

Business Systems Integrations AI Implementations Business Systems Analysis Sales Operations Sales Data Analysis Data Warehouse Workato Development Salesforce Development

Professional Summary

Business Systems Integrations and AI Solutions Specialist with extensive experience architecting robust, scalable automation workflows and data pipelines across complex enterprise ecosystems. Recognized for bridging technical infrastructure with operational strategy to streamline core business processes, I specialize in transforming fragmented technical environments into unified, high-performing corporate assets that accelerate overall operational efficiency.


Backed by deep technical expertise in Salesforce development and Artificial Intelligence applications, I design and build secure data models, custom automations, seamless API integrations, and AI-powered operational workflows. These intelligent systems actively eliminate data silos, enhance system transparency, and automate complex processes like error recovery and diagnostic reporting to ensure unified data integrity across platforms.


By combining advanced architectural capabilities with a strong focus on strategic execution, I empower cross-functional teams with reliable, data-driven tools that scale alongside organizational growth. Whether orchestrating enterprise-grade integrations or modernizing internal CRM capabilities, my approach consistently drives enterprise efficiency, minimizes manual administrative overhead, and maximizes the return on technology investments.

years

Workato Development

years

Salesforce Development

years

Systems Integrations

2+ years

Sales Operations

Careers

Workato / Salesforce Integrations Consultant
Rubberband Village, LLC Remote March 2026 - Present
  • Orchestrated end-to-end enterprise integrations using Workato to bridge external systems with Salesforce, eliminating data silos and ensuring seamless, bi-directional data consistency.

  • Engineered intelligent AI-driven error-handling pipelines in Workato that automatically parse integration failures, generate contextual summaries and actionable solutions, and deliver user-friendly alert emails—reducing root-cause analysis time.

  • Engineered zero-data-loss error recovery architectures in Workato featuring automated process retries and detailed tracking reports, eliminating manual intervention and ensuring 100% transaction reliability.

  • Designed and optimized declarative automation via Salesforce Flows to process and act upon integrated data streams, reducing manual administrative overhead.

  • Developed custom Lightning Web Components (LWCs) to modernize user interfaces and accelerate data entry and review processes for integrated records.

  • Streamlined full-lifecycle release management across sandbox and production environments using the Salesforce CLI, ensuring reliable, source-driven deployments.
Business Systems Integrations Engineer
Couchbase, Inc. Remote August 2024 - January 2026
  • Designed and implemented an end-to-end Stripe integration for the internal PLG platform, orchestrating customer sign-up, usage, and billing workflows across Salesforce, NetSuite, and Stripe, enabling self-service credit card payments and unlocking a new revenue channel.

  • Led the migration of 70+ business-critical SnapLogic pipelines into Workato, partnering closely with cross-functional Engineering, Product, Sales Operations and Revenue Operations teams on testing and approvals, resulting in improved integration maintainability and reliability, reduced operational and support overhead, and hundreds of thousands of dollars in annual cost savings through platform consolidation.

  • Transitioned Usage and Cloud Marketplace subscription reconciliation from Google Sheets to Databricks, eliminating manual processes by translating complex logic into SQL and Python and integrating data from AWS/Azure/GCP cloud billing platforms, resulting in a scalable, automated, and reliable reporting solution in the data warehouse.

  • Designed and built an AI-powered, chat-based CPQ workflow using the Workato Agentic AI platform and OpenAI, enabling sales reps to complete the full quoting process — selecting products, applying pricing and discounts, and generating Salesforce CPQ quotes — entirely through a conversational chat interface, streamlining sales operations and improving efficiency.

  • Established rigorous documentation and change management protocols to satisfy SOX requirements and corporate data security policies; fortified user access controls and process auditability to ensure 100% traceability across critical financial workflows.

  • Drove operational excellence by proactively monitoring and resolving integration bottlenecks in business systems, ensuring maximum system uptime and timely restoration of mission-critical business services.
Integration Systems Analyst
Couchbase, Inc. Hybrid November 2022 - August 2024
  • Redesigned and developed the AWS ACE–Salesforce opportunity exchange process in Workato, migrating from a Salesforce-Apex and AWS Lambda workflow and enabling bi-directional data sync through AWS S3, resulting in a more maintainable and reliable process, reducing manual intervention, and improving cross-team collaboration efficiency.

  • Transitioned Cloud Marketplace operations integration in SnapLogic from Tackle.io to Clazar.io by optimizing SnapLogic pipelines, collaborating closely with Sales Operations, IT, and Clazar.io teams, enhancing system reliability and delivering hundreds of thousands of dollars in annual cost savings.

  • Developed an end-to-end SnapLogic process for a usage-based billing PoC using Metronome, successfully demonstrating the full customer journey from sign-up to NetSuite billing, validating the feasibility of transitioning from Salesforce Billing to a usage-based billing system.

  • Drove monthly usage reconciliation processes across the internal PLG platform, Salesforce Billing, and Cloud Marketplace, reducing billing discrepancies and ensuring invoicing accuracy for usage-based customers.

  • Optimized and reviewed SnapLogic pipelines supporting critical revenue systems to improve reliability, minimize downtime, and drive continuous improvement. Collaborated with Business Leaders, Sales Operations, Revenue Operations, Legal, and Engineering teams to deliver compliant, end-to-end integrations, align technical workflows with regulatory requirements, reduce manual effort, improve data accuracy, and accelerate revenue processes.
Sales Operations Analyst
Couchbase, Inc. Hybrid May 2020 - November 2022
  • Enhanced pipeline forecasting and management reporting by integrating Salesforce data into Google Sheets, reducing manual preparation time from 3 days to 15 minutes and enabling sales leaders to review up-to-date, accurate data to track sales performance and pipeline health.

  • Implemented and managed Outreach and LeanData for automated lead routing and tracking, ZoomInfo for targeted prospecting, and Clari for pipeline management, fully integrated with Salesforce to accelerate lead-to-opportunity conversion, improve pipeline velocity, increase forecast accuracy, and drive execution of the company’s go-to-market (GTM) strategy.

  • Supported product pricing updates and new pricebook setup in Salesforce by managing and validating Salesforce CPQ data configurations, partnering with Product and Revenue teams to ensure accurate quote calculations and reliable CPQ system functionality, and maintain data integrity across quoting and downstream revenue processes.

  • Partnered with sales leadership to implement and automate territory management in Salesforce by translating territory design logic into scalable CRM configurations and automated workflows, improving data accuracy, streamlining territory assignment processes, and enabling sales teams to focus on high-priority accounts, resulting in increased operational efficiency and enhanced visibility into team coverage.

  • Analyzed requirements, built custom processes and automations in Salesforce that aligned with compliance and governance standards, and collaborated with cross-functional teams, which delivered robust, automated solutions that reduced manual intervention and significantly improved data visibility, reporting accuracy and operational efficiency.
Salesforce Administrator
Couchbase, Inc. On-site July 2019 - May 2020
  • Conducted in-depth analysis of Salesforce field usage and dependencies, successfully removing over 3,000 unused fields, resolving persistent data integrity issues, and creating capacity for new fields and processes, leading to enhanced system performance, streamlined operations, and more accurate reporting.

  • Configured and maintained core and advanced Salesforce features, including user access controls, security settings, automation workflows, reports, dashboards, and metadata, ensuring the CRM met the organization's evolving needs, improved system performance, supported cross-functional teams, and enabled scalable processes for data-driven decision-making.

Contact

Patterson, CA 95363
United States

Mobile: (669) 238-9972
Email: hendry.itbizpro@gmail.com
LinkedIn: linkedin.com/in/hendrykurnia

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