Professional Summary
My professional journey in Business Systems and Enterprise Integrations started in 2019 as a contract Junior Salesforce Administrator, where I was tasked with assessing the health of our Salesforce org. Through in-depth analysis of field usage and dependencies, I identified and safely removed over 3,000 unused fields—resolving long-standing data integrity issues, improving system performance, and creating a scalable foundation for future growth. That early experience established my reputation as someone who is detail-oriented, thoughtful about impact, and trusted with critical systems. It led to my promotion to Sales Operations Analyst / Salesforce Administrator in 2020 as a full-time employee.
As the company navigated the pandemic and transitioned to remote work in 2020, I continued to expand my scope and skill sets. In Sales Operations, I partnered closely with Sales, Product, and Revenue teams to automate and scale core Salesforce processes. I streamlined pipeline forecasting and management reporting by integrating Salesforce with Google Sheets—reducing preparation time from days to minutes and enabling leadership to make faster, data-driven decisions. I also supported Salesforce CPQ pricing and territory management initiatives, translating complex business logic into reliable, compliant CRM automations that improved data accuracy and operational efficiency during a period of rapid change.
In 2021, I was proud to be part of the company during its IPO, contributing behind the scenes by ensuring the systems supporting revenue, forecasting, and reporting were stable, accurate, and audit-ready. That milestone reinforced my interest in building systems that are not just functional, but resilient and trustworthy at scale.
My growing expertise in Salesforce automation, data analysis, and cross-functional collaboration caught the attention of leadership, and in 2022 I was promoted and transitioned into IT as an Integration Systems Analyst. In this role, I expanded beyond Salesforce into enterprise integrations, quickly ramping up on SnapLogic and Workato to support revenue-critical workflows. I redesigned and migrated complex integrations—such as the AWS ACE–Salesforce opportunity exchange and Cloud Marketplace operations—improving reliability, reducing manual intervention, and delivering hundreds of thousands of dollars in annual cost savings.
By 2024, my ability to quickly master new platforms, deliver high-impact integrations, and partner effectively with Engineering, Sales Operations, Revenue Operations, and PLG teams led to my promotion to Business Systems Integrations Engineer
Across every role, I’ve been motivated by the same principles: continuous learning, operational excellence, and building systems that people can trust. From cleaning up thousands of Salesforce fields as a contractor to architecting AI-driven and revenue-critical integrations as an engineer, my career progression reflects both my passion for the work and my commitment to delivering meaningful business impact.
Career Highlights:
- Contracted as Junior Salesforce Administrator 2019
- Promoted to Sales Operations Analyst / Salesforce Administrator 2020
- Supporting business continuity during transitioning to remote work for pandemic 2020
- Contributed and witnessed the success of company’s IPO 2021
- Promoted to Integration Systems Analyst and transitioned into IT department 2022
- Promoted to Business Systems Integrations Engineer 2024
Experience
Business Systems Integrations Engineer - Couchbase
Aug 2024 - Jan 2026 | Remote- Designed and implemented an end-to-end Stripe integration for the internal PLG platform, orchestrating customer sign-up, usage, and billing workflows across Salesforce, NetSuite, and Stripe, enabling self-service credit card payments and unlocking a new revenue channel.
- Led the migration of 70+ business-critical SnapLogic pipelines into Workato, partnering closely with cross-functional Engineering, Product, Sales Operations and Revenue Operations teams on testing and approvals, resulting in improved integration maintainability and reliability, reduced operational and support overhead, and hundreds of thousands of dollars in annual cost savings through platform consolidation.
- Transitioned Usage and Cloud Marketplace subscription reconciliation from Google Sheets to Databricks, eliminating manual processes by translating complex logic into SQL and Python and integrating data from AWS/Azure/GCP cloud billing platforms, resulting in a scalable, automated, and reliable reporting solution in the data warehouse.
- Designed and built an AI-powered, chat-based CPQ workflow using the Workato Agentic AI platform and OpenAI, enabling sales reps to complete the full quoting process — selecting products, applying pricing and discounts, and generating Salesforce CPQ quotes — entirely through a conversational chat interface, streamlining sales operations and improving efficiency.
- Established rigorous documentation and change management protocols to satisfy SOX requirements and corporate data security policies; fortified user access controls and process auditability to ensure 100% traceability across critical financial workflows.
- Drove operational excellence by proactively monitoring and resolving integration bottlenecks in business systems, ensuring maximum system uptime and timely restoration of mission-critical business services.
Integration Systems Analyst - Couchbase
Nov 2022 - Aug 2024 | Hybrid- Redesigned and developed the AWS ACE–Salesforce opportunity exchange process in Workato, migrating from a Salesforce-Apex and AWS Lambda workflow and enabling bi-directional data sync through AWS S3, resulting in a more maintainable and reliable process, reducing manual intervention, and improving cross-team collaboration efficiency.
- Transitioned Cloud Marketplace operations integration in SnapLogic from Tackle.io to Clazar.io by optimizing SnapLogic pipelines, collaborating closely with Sales Operations, IT, and Clazar.io teams, enhancing system reliability and delivering hundreds of thousands of dollars in annual cost savings.
- Developed an end-to-end SnapLogic process for a usage-based billing PoC using Metronome, successfully demonstrating the full customer journey from sign-up to NetSuite billing, validating the feasibility of transitioning from Salesforce Billing to a usage-based billing system.
- Drove monthly usage reconciliation processes across the internal PLG platform, Salesforce Billing, and Cloud Marketplace, reducing billing discrepancies and ensuring invoicing accuracy for usage-based customers.
- Optimized and reviewed SnapLogic pipelines supporting critical revenue systems to improve reliability, minimize downtime, and drive continuous improvement. Collaborated with Business Leaders, Sales Operations, Revenue Operations, Legal, and Engineering teams to deliver compliant, end-to-end integrations, align technical workflows with regulatory requirements, reduce manual effort, improve data accuracy, and accelerate revenue processes.
Sales Operations Analyst / Salesforce Administrator - Couchbase
May 2020 - Nov 2022 | Hybrid- Enhanced pipeline forecasting and management reporting by integrating Salesforce data into Google Sheets, reducing manual preparation time from 3 days to 15 minutes and enabling sales leaders to review up-to-date, accurate data to track sales performance and pipeline health.
- Implemented and managed Outreach and LeanData for automated lead routing and tracking, ZoomInfo for targeted prospecting, and Clari for pipeline management, fully integrated with Salesforce to accelerate lead-to-opportunity conversion, improve pipeline velocity, increase forecast accuracy, and drive execution of the company’s go-to-market (GTM) strategy.
- Supported product pricing updates and new pricebook setup in Salesforce by managing and validating Salesforce CPQ data configurations, partnering with Product and Revenue teams to ensure accurate quote calculations and reliable CPQ system functionality, and maintain data integrity across quoting and downstream revenue processes.
- Partnered with sales leadership to implement and automate territory management in Salesforce by translating territory design logic into scalable CRM configurations and automated workflows, improving data accuracy, streamlining territory assignment processes, and enabling sales teams to focus on high-priority accounts, resulting in increased operational efficiency and enhanced visibility into team coverage.
- Analyzed requirements, built custom processes and automations in Salesforce that aligned with compliance and governance standards, and collaborated with cross-functional teams, which delivered robust, automated solutions that reduced manual intervention and significantly improved data visibility, reporting accuracy and operational efficiency.
Junior Salesforce Administrator - Couchbase
Jul 2019 - May 2020 | On-site- Conducted in-depth analysis of Salesforce field usage and dependencies, successfully removing over 3,000 unused fields, resolving persistent data integrity issues, and creating capacity for new fields and processes, leading to enhanced system performance, streamlined operations, and more accurate reporting.
- Configured and maintained core and advanced Salesforce features, including user access controls, security settings, automation workflows, reports, dashboards, and metadata, ensuring the CRM met the organization's evolving needs, improved system performance, supported cross-functional teams, and enabled scalable processes for data-driven decision-making.