Business Systems Integrations
AI Solutions Specialist
Professional Summary
I am a Business Systems and Integrations Professional with a unique combination of Salesforce, Sales Operations, Enterprise Integrations, and AI-driven automation. I began my career as a Salesforce Administrator and later spent two years in Sales Operations, where I developed a strong understanding of business processes, revenue operations, and cross-functional collaboration. I then transitioned into Business Systems and Enterprise Integrations, working across Salesforce, NetSuite, Stripe, Workato, and modern data platforms.
One of the highlights of my career has been designing and supporting an end-to-end Lead-to-Cash solution connecting customer sign-up, Salesforce, Stripe, and NetSuite. The solution streamlined customer onboarding and payment setup, automated quote-to-order processes in Salesforce, synchronized customer and order data, and supported usage-based billing and invoicing. This experience strengthened my ability to connect business requirements with reliable, scalable technology solutions across complex, business-critical systems.
More recently, I have expanded my focus into AI and intelligent automation. I use platforms such as ChatGPT, Anthropic Claude, and Google Gemini to explore new approaches to solving business and technical challenges. I also developed an AI-powered integration alerting solution in Workato that analyzes Salesforce integration errors and translates technical messages into clear, actionable explanations and recommended solutions for non-technical users. In addition, I use MCP and Workato Genie to power the AI Chatbot on this website, connecting AI capabilities with my professional experience and portfolio.
I am passionate about bridging business needs and technology to simplify complex processes, eliminate manual work, and build scalable, reliable solutions. My expertise spans Salesforce Development, CPQ and Billing, Quote-to-Cash, Usage-Based Billing, Enterprise Integrations, and AI-driven Automation. I bring a business-first, technology-driven approach to solution architecture, with a focus on building practical solutions that deliver measurable business value.
years
Workato Developmentyears
Salesforce Developmentyears
Systems Integrations2+ years
Sales OperationsCareers
- Orchestrated end-to-end enterprise integrations using Workato to bridge external systems with Salesforce, eliminating data silos and ensuring seamless, bi-directional data consistency.
- Engineered intelligent AI-driven error-handling pipelines in Workato that automatically parse integration failures, generate contextual summaries and actionable solutions, and deliver user-friendly alert emails—reducing root-cause analysis time.
- Engineered zero-data-loss error recovery architectures in Workato featuring automated process retries and detailed tracking reports, eliminating manual intervention and ensuring 100% transaction reliability.
- Designed and optimized declarative automation via Salesforce Flows to process and act upon integrated data streams, reducing manual administrative overhead.
- Developed custom Lightning Web Components (LWCs) to modernize user interfaces and accelerate data entry and review processes for integrated records.
- Streamlined full-lifecycle release management across sandbox and production environments using the Salesforce CLI, ensuring reliable, source-driven deployments.
- Designed and implemented an end-to-end Stripe integration for the internal PLG platform, orchestrating customer sign-up, usage, and billing workflows across Salesforce, NetSuite, and Stripe, enabling self-service credit card payments and unlocking a new revenue channel.
- Led the migration of 70+ business-critical SnapLogic pipelines into Workato, partnering closely with cross-functional Engineering, Product, Sales Operations and Revenue Operations teams on testing and approvals, resulting in improved integration maintainability and reliability, reduced operational and support overhead, and hundreds of thousands of dollars in annual cost savings through platform consolidation.
- Transitioned Usage and Cloud Marketplace subscription reconciliation from Google Sheets to Databricks, eliminating manual processes by translating complex logic into SQL and Python and integrating data from AWS/Azure/GCP cloud billing platforms, resulting in a scalable, automated, and reliable reporting solution in the data warehouse.
- Designed and built an AI-powered, chat-based CPQ workflow using the Workato Agentic AI platform and OpenAI, enabling sales reps to complete the full quoting process — selecting products, applying pricing and discounts, and generating Salesforce CPQ quotes — entirely through a conversational chat interface, streamlining sales operations and improving efficiency.
- Established rigorous documentation and change management protocols to satisfy SOX requirements and corporate data security policies; fortified user access controls and process auditability to ensure 100% traceability across critical financial workflows.
- Drove operational excellence by proactively monitoring and resolving integration bottlenecks in business systems, ensuring maximum system uptime and timely restoration of mission-critical business services.
- Redesigned and developed the AWS ACE–Salesforce opportunity exchange process in Workato, migrating from a Salesforce-Apex and AWS Lambda workflow and enabling bi-directional data sync through AWS S3, resulting in a more maintainable and reliable process, reducing manual intervention, and improving cross-team collaboration efficiency.
- Transitioned Cloud Marketplace operations integration in SnapLogic from Tackle.io to Clazar.io by optimizing SnapLogic pipelines, collaborating closely with Sales Operations, IT, and Clazar.io teams, enhancing system reliability and delivering hundreds of thousands of dollars in annual cost savings.
- Developed an end-to-end SnapLogic process for a usage-based billing PoC using Metronome, successfully demonstrating the full customer journey from sign-up to NetSuite billing, validating the feasibility of transitioning from Salesforce Billing to a usage-based billing system.
- Drove monthly usage reconciliation processes across the internal PLG platform, Salesforce Billing, and Cloud Marketplace, reducing billing discrepancies and ensuring invoicing accuracy for usage-based customers.
- Optimized and reviewed SnapLogic pipelines supporting critical revenue systems to improve reliability, minimize downtime, and drive continuous improvement. Collaborated with Business Leaders, Sales Operations, Revenue Operations, Legal, and Engineering teams to deliver compliant, end-to-end integrations, align technical workflows with regulatory requirements, reduce manual effort, improve data accuracy, and accelerate revenue processes.
- Enhanced pipeline forecasting and management reporting by integrating Salesforce data into Google Sheets, reducing manual preparation time from 3 days to 15 minutes and enabling sales leaders to review up-to-date, accurate data to track sales performance and pipeline health.
- Implemented and managed Outreach and LeanData for automated lead routing and tracking, ZoomInfo for targeted prospecting, and Clari for pipeline management, fully integrated with Salesforce to accelerate lead-to-opportunity conversion, improve pipeline velocity, increase forecast accuracy, and drive execution of the company’s go-to-market (GTM) strategy.
- Supported product pricing updates and new pricebook setup in Salesforce by managing and validating Salesforce CPQ data configurations, partnering with Product and Revenue teams to ensure accurate quote calculations and reliable CPQ system functionality, and maintain data integrity across quoting and downstream revenue processes.
- Partnered with sales leadership to implement and automate territory management in Salesforce by translating territory design logic into scalable CRM configurations and automated workflows, improving data accuracy, streamlining territory assignment processes, and enabling sales teams to focus on high-priority accounts, resulting in increased operational efficiency and enhanced visibility into team coverage.
- Analyzed requirements, built custom processes and automations in Salesforce that aligned with compliance and governance standards, and collaborated with cross-functional teams, which delivered robust, automated solutions that reduced manual intervention and significantly improved data visibility, reporting accuracy and operational efficiency.
- Conducted in-depth analysis of Salesforce field usage and dependencies, successfully removing over 3,000 unused fields, resolving persistent data integrity issues, and creating capacity for new fields and processes, leading to enhanced system performance, streamlined operations, and more accurate reporting.
- Configured and maintained core and advanced Salesforce features, including user access controls, security settings, automation workflows, reports, dashboards, and metadata, ensuring the CRM met the organization's evolving needs, improved system performance, supported cross-functional teams, and enabled scalable processes for data-driven decision-making.
Contact
United States
Mobile: (669) 238-9972
Email: hendry.itbizpro@gmail.com
LinkedIn: linkedin.com/in/hendrykurnia